The economy changed. The way education is delivered has changed. Students' backgrounds and expectations changed. follett was still. follett lost years ago. follett didn't lose to a competitor. follett lost against its market place. follett became mean because it can't understand what has gone wrong and how to catch up. Fact is, they can't catch up. They're incapable. They are loyal to a business model that has failed. follet is a failed company.
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They hate change and that's why they're staying. That's ironic. Nothing in the follet world is the same as it was 4 years ago. Everything has changed. That's like running back into a burning building because it's safe.
The industry changed, but on top of that Follett eliminated many experienced personnel to make ivory tower bonus and dividend/stock price targets and lost much of any textbook advantage we had. Follett wholesale used to drive the bottom line positively, except for the past 3 years it is has driven it negatively. Follett's slide was much faster when you don't have qualified leadership. It is done, put a fork in it.
The people I work with aren't quitting because they hate change, so perhaps this is the perfect place for them?